IT Knowledge Base

Based on feedback we have received from our customers and our experience of working within the social change sector in both the UK and Europe we have put together a selection of free ‘Knowledge Base’ guides designed to help your organisation’s IT infrastructure operate as efficiently as possible. Pleas click on each title below to download the relevant document. Upon requesting your first download, you will be asked to supply your email address - you will subsequently be able to download all additional documents without re-entering your details.

Malware/ Ransomware

There have been several high profile ransomware cases recently, including the NHS outbreak which almost cost lives, but certainly cost a lot of wasted time and money. Computer viruses are nothing new, but a new type known as ransomware is a little different, and it’s worth taking the time to understand this risk and what steps you can take to reduce your exposure to it - plus what recovery paths you should consider. This white paper will explain what it is, how it can hit, and how you can ensure you are protected in the event of an infection.
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Successful IT Projects using Agile

As we discussed in our Blog, far too many projects end up a disaster. Here at Ethical IT we hear horror stories of badly run projects that cause outages, stress and even data loss – in fact we are often brought in to pick up the pieces, set things back
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Cloud Storage

In this short paper we cover the two main data silos in the cloud – Storage and Backup – as well as offer some practical considerations around security and connectivity to help you exploit this most affordable and simple part of the Cloud.
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Digital Transformation

In this paper, we discuss some factors you may want to consider when setting out a strategy on how you might choose to engage – or otherwise – with emerging technology
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Creating a simple IT Strategy

A good IT Strategy can go a long way to helping you control and plan your IT costs, and make the most of emerging technology to adapt and keep agile. Not only that, it shows you want to help your staff work smarter and support their IT needs.
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Most Common IT Questions

We resolve literally thousands of support queries every month for our customers, and while each customer is unique, there’s always a trend. In this paper we cover five common questions, and give you some advice on how to deal with each.
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Most Common IT Questions - Part 2 of 2

Last month we shared with you five of our ten most common IT related questions and support requests. This month we complete the set with our final five.
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PC “Do’s and Dont's

This guide provides a few simple, practical good habits to get into when using your machine day to day, which should help lower your exposure to risks like viruses, crashes and poor performance.
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PC Maintenance

There’s more to life than watching an egg timer! We’ve all experienced the joy of a shiny new computer or laptop, but invariably, after six months, that edge seems to go. Things slow down, break, take ages to load and generally become a chore. What happened to those glory days?!
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VOIP: It's still good to talk

The objective of this paper is to give you a better understanding of what VOIP is, in non-technical terms, to help you make an informed decision whether or not to pursue it.
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Information Security in the Cloud

What can you do to ensure you are responsible with your IT security when you don’t control the infrastructure is lies within? The answer is quite a lot. This White Paper explains some of the steps you can take, as well as the considerations and risks associated with storing your company files with a cloud service like Microsoft Office 365.
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IT Support

Taking on a new IT provider (referred to as a Managed Serviced Provider or MSP for short) can happen for a number of reasons - periodic review, the need for cost savings, a breakdown in the quality of service, organizational change.
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The Internet of Things

You may have heard the phrase The Internet of Things (IoT) in the news.......What does it actually mean?
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Spam: A dangerous time waster

This white paper will explain what to look out for, provide some tips on spotting fake emails – even those that look very real - and how you can reduce your exposure to spam longer term.
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Ransomware

There have been several high profile ransomware cases recently, including one in Lincolnshire which cost the council £1m. Computer viruses are not new of course, however ransomware is a little different and it’s worth taking the time to understand this risk and what steps you can take to reduce your exposure to it.
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The Dark Web

Making sense of this mysterious being: This White Paper explains what the Dark Web (sometimes referred to as the Deep Web) is, and how it can have very important, legitimate uses as a tool for free speech.
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Moving Offices

Moving offices, like moving home, is a stressful business. At Ethical IT we support over fifty small to medium size charities, some extremely large national social change organisations and NGO’s, and a handful of single-person outfits; in almost every instance, moving offices brings up the same challenges and questions, logistics and sometimes last-minute dashes.
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Windows 10

Windows 10 is the latest version of Microsoft Windows, Our goal is to give you, in non-technical terms, a better understanding of what Windows 10 means to your company, to help you make an informed decision about upgrading.
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Office 365

Office 365 has been around for nearly five years and Microsoft recently announced that they will be providing the platform to qualified organisations on a license donation basis…
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Cloud Services

Over the past few years there been a noticeable shift toward a ‘Cloud’ based approach to data storage. But what would be the benefits to your organisation?
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Cryptolocker

Malware and viruses have been around for many years, and they are constantly changing and adapting. One new type of infection is called CryptoLocker, which is a form of virus which attaches itself to your shared files.
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Internet Connections

The way we access the internet is constantly evolving and connectivity is now at the heart of every business: the Internet is no longer a commodity but an absolute necessity.
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End of Life Systems

All software eventually goes out of date. Most workplaces rely on Microsoft operating systems extensively, and replacing these systems can be daunting…
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Changing IT Suppliers

Moving IT Providers can happen for a number of reasons - periodic review, the need for cost savings, service quality issues or organisational change. Ensuring this process is managed correctly is vital…
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