Project Description



Family Action has been a leading provider of services to disadvantaged and socially isolated families since its foundation in 1869. They work with over 45,000 children and families a year by providing practical, emotional and financial support through over 100 services based in communities across England.

We won a tender process to migrate the whole network from their old Windows Server 2003 system, incumbent IT provider and ISP, to our Data Centre (the “Ethical Cloud”) whilst also updating all their systems and moving to a new Internet Service Provider – Class Telecom.

Staff were experiencing frequent disconnections, slow system speeds, and using applications such as Office 2003 was causing compatibility issues with external stakeholders. A solution was needed to migrate providers whilst simultaneously upgrading the whole network and modernising the applications.

We therefore implemented an entirely hosted “virtual office”, removing all their existing server hardware, and incorporating their database applications into the platform and upgrading at the same time.  All users log into their Virtual Desktop via the ‘remote desktop’ program, from wherever they are in the world, on any machine, and get their standard office desktop with all resources available.

This has resulted in a system that requires little maintenance, support or backup; the removal of all network performance and remote access issues and the availability of reliable access to all resources, wherever staff are based.

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