Vitalise is a national charity providing short breaks (respite care) and other services for people with physical disabilities, visually impaired people, and carers. Vitalise approached Ethical IT (EIT) as they were looking to update their ageing Windows 2003 systems, and rationalise from 2 offices into one administrative HQ in London.
Vitalise was running at least 6 physical servers of varying age, and including a Customer Relationship Management (CRM) package and a custom reservations application, as well as finance packages and the usual MS Office suites, shared files and local tape backup.
Users were complaining of very slow system speeds, slow and unreliable remote access to resources, inconsistent setup across the sites and holiday centres, the cost of maintaining and supporting the network, and the ageing desktop in-house PC’s.
EIT implemented an entirely hosted ‘virtual office’, retiring all of their existing server hardware, and incorporating their database applications into the platform
All users now log into their desktop via a ‘remote desktop’ program, from wherever they are in the world, on any machine, and get their standard office desktop with all resources available. This environment is centrally administered, support calls are greatly reduced and decisions about who has access to what resources are made and owned by Vitalise management with EIT advising.
The physical hosting environment is provided through EIT’s partnership with The Ethical Property Company (EPC); EIT maintain secure server rooms in most of EPC’s centres, and utilizing this network are able to offer a highly resilient platform for hosting, using multiple sites for backup and disaster recovery.