Choosing and managing telephony systems and line contracts is a complex and time consuming activity, with a wide range of technologies and jargon. With telecoms and IT increasingly converging, it can be very difficult to find the right solution at the right cost.

Ethical IT can take on this process, providing you with reliable and secure telephony services and offering installation, training and support ensuring significant cost and time savings.

Support is provided by our Helpdesk team, which also deliver our IT Support service, meaning a single point of contact for all IT and telephony issues. We typically use the Avaya IP Office family of phone systems, specifically designed for the SME market from 5 up to 250 user extensions with functions including:

Individual telephone extensions with conference call functionality
Individual and group voicemail mailboxes, with personal greetings
Auto-attendant menus allowing you to direct callers via their key pad
Flexible ringing patterns (‘Hunt Groups’)
Time profiles allowing phones to ring differently or revert to different voicemails
Remote access to voicemail messages by dial in, or voicemail-to-email
‘Phone Manager’ - a PC-based application allowing you to manage your calls, use speed dials/phone lists, manage colleagues availability, pick up voicemail
Click and dial from Outlook/CRM databases
VoIP (Voice Over IP) technology that can be utilised for home/remote working, giving remote staff a work extension as if they were in the office
Analogue, Digital or IP Handsets meaning you can keep your current handsets if needed

Our relationship with major suppliers ensures that we can obtain very competitive pricing on both hardware and line rental.

A typical phone system for example may contain 6 digital extensions (including handsets), 2 analogue extensions (e.g. a Fax, PDQ), plus up to 10 further IP Extensions for a total of 16 staff. To support this hardware such a system would require 2 x ISDN2 phone lines (via The Phone Coop) with 10 Direct Dial numbers, supporting 4 concurrent calls in or out (ample for up to 15-20 staff).

For a detailed quote to or further information about the services provide please call 0845 337 2989 or complete the enquiry form.