Ethical IT are responsible for the central IT and Telephony infrastructure within all of Ethical Property’s 17 centres in both the UK and Belgium. As part of the standard tenancy agreement and adhering to the terms of our ‘Helpdesk Charter’* we provide comprehensive support to tenants and ensure that any faults and/or issues with regard to IT or phone system infrastructure within the centres is dealt with quickly and effectively. The Ethical IT basic tenant support package includes:
- Full phone support for issues relating to IT provision within your centre
- Provision of a communal internet service for web browsing and email
- Configuration of the central phone system to your specification, including an individual
user extensions, additional numbers as necessary, auto forwarding,
data point setup, voicemail and phone manager - Configuration of your own private network within the centre (known as VLAN) plus provision of a high specification Firewall providing security to the centres’ networks
- Full liaison with 3rd party IT support companies as appropriate, including advanced Firewall configuration for advanced users or larger organizations who may require Public IP or Port Forwarding
- Regular monitoring of core organisational equipment to help identify underlying IT issues before they have an impact, and backup of core equipment ensuring easy set up if hardware fails
Additional Services
- Helpdesk Services: we can offer additional technical and advisory support for issues
with your own equipment. Queries are dealt with directly by our central service desk
in London or our regional service desks across the UK and Europe. Our team have a
wide range of technical expertise and can help with PC and Mac support, servers and
network infrastructure issues, software management, database management, remote working,
procurement and disposal and strategic advice. A variety of support packages are
available, from inclusive contract packages with guaranteed response and fix times,
to pay-
as- you- go ad- hoc support. - Cloud Services: we realise that few organisations can justify the capital investment required to purchase and maintain their own servers. We therefore offer all Ethical Property tenants a range of services collectively known as the ‘Cloud’ including email and website hosting and off site data backup. We have invested in the hardware and it is collectively shared by a number of tenants, privately and securely, reducing costs and energy consumption.
- Consultancy Services: for any specific IT or Telephony requirements or projects, we can help plan, resource and implement them, as well as offering ongoing support. Our Senior Consultants and Associates cover a wide range of technologies and our suppliers are able to procure hardware at market leading rates. Because we already cover the central infrastructure in Ethical Property centres we can ensure whatever system is put in place integrates seamlessly with the wider network, without taking up your time or delaying the project.
If you would like a detailed quote or more information about the services we provide, please call 0845 337 2989 or complete the enquiry form.
Tenant Services
Quick Enquiry
0845 337 2989
Ethical IT LLP
Company Registered in England & Wales No. OC359284 -
© Ethical IT 2011
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